FAQ

A standard appointment is 15 minutes however if you require more time longer appointments are available.  Please advise the receptionist when booking your appointment and they will assist you accordingly.

Late arrivals of more than 10 minutes will be asked to reschedule.

You will be automatically enrolled in our Recall/Reminder system to inform you of recurring healthcare issues such as annual check-ups, care planning and immunisations.  Please advise the receptionist if you if you do not wish to participate.  Patients will be contacted for recalls when clinically indicated and necessary.

• We advise patients /clients to book an appointment to discuss test results/health correspondence.
• Reception staff are unable to give any test results for safety reasons, however they may be able to confirm if the test results or correspondence have arrived.
• We will make every effort to contact patients if the results or correspondence require urgent action or intervention. However, patients are advised to seek urgent review here or attend ED if they deteriorate pending test results.
• GP generated recalls are bilk billed.

• We advise patients to book an appointment including telehealth for referrals.
• We generally provide referrals only to our regular clients since we anticipate follow-up and ongoing care following specialist /Allied health review and assessment.
• Referrals to private specialists/ allied health invariably incurs gap fee. We advise to speak to the referee directly for further information about the gap fee.
• You have the choice to choose your preferred specialist or allied health service provider.

• We advise patients to book face to face consult or book a telephone consultation for repeat scripts and the usual standard fee apply.
• We do not accept email requests for repeat scripts.

• We offer only telephone consultations at this point of time and this service is available only for patients/clients whom we have seen in the last 12 months.
• We do not audio record the consults.
• Usual standard fees apply.

• Medical Certificates are medicolegal documents therefore can only be provided on the day of the consultation and or assessment.
• We cannot and will not back date certificate

We value your feedback so if you have a suggestion or a concern we would like to hear about it and place in the suggestion/comments box in the waiting room.  Feedback forms are available from reception.

If you have any complaints regarding the service we provide please feel free to speak to our Practice Manager or write a letter outlining your concerns or complete a form available from reception. The Practice Manager may be contacted by phone (07) 4015 3400 and/or email info@redlynchvillagemedical.com.au

If you cannot resolve your issue with us you may contact the Office of the Health Ombudsman, P.O. Box 13281 George Street, Brisbane Qld 4003.  Phone 133646 or www.oho.qld.gov.au

Redlynch Village Medical Centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception