Frequently Asked Questions

Emergency Information

Please dial 000 or attend the nearest hospital in an emergency.  The nearest hospital to the centre is:

Cairns Hospital

165 The Esplanade

Cairns Qld

Phone 4226 0000

After Hours Services

Please call House Call Doctor on 135 566 to access out of hours medical services. If it is a medical emergency call 000 or attend nearest emergency department.

Cairns Urgent Care Clinic

(07) 4015 2987

Appointment Information

A standard appointment is 15 minutes however if you require more time longer appointments are available.  Please advise the receptionist when booking your appointment and they will assist you accordingly.

Late arrivals of more than 10 minutes will be asked to reschedule.

Recall/Reminder system

You will be automatically enrolled in our Recall/Reminder system to inform you of recurring healthcare issues such as annual check-ups, care planning and immunisations.  Please advise the receptionist if you if you do not wish to participate.  Patients will be contacted for recalls when clinically indicated and necessary.

Test Results and Recalls

  • We advise patients /clients to book an appointment to discuss test results/health correspondence.
  • Reception staff are unable to give any test results for safety reasons, however they may be able to confirm if the test results or correspondence have arrived.
  • We will make every effort to contact patients if the results or correspondence require urgent action or intervention. However, patients are advised to seek urgent review here or attend ED if they deteriorate pending test results.
  • GP generated recalls are bilk billed.


  • We advise patients to book an appointment including telehealth for referrals.
  • We generally provide referrals only to our regular clients since we anticipate follow-up and ongoing care following specialist /Allied health review and assessment.
  • Referrals to private specialists/ allied health invariably incurs gap fee. We advise to speak to the referee directly for further information about the gap fee.
  • You have the choice to choose your preferred specialist or allied health service provider.

Repeat Prescription

  • We advise patients to book face to face consult or book a telephone consultation for repeat scripts and the usual standard fee apply.
  • We do not accept email requests for repeat scripts.


  • We offer only telephone consultations at this point of time and this service is available only for patients/clients whom we have seen in the last 12 months.
  • We do not audio record the consults.
  • Usual standard fees apply.


  • Medical Certificates are medicolegal documents therefore can only be provided on the day of the consultation and or assessment.
  • We cannot and will not back date certificate

Patient feedback and complaints

We value your feedback so if you have a suggestion or a concern we would like to hear about it and place in the suggestion/comments box in the waiting room.  Feedback forms are available from reception.

If you have any complaints regarding the service we provide please feel free to speak to our Practice Manager or write a letter outlining your concerns or complete a form available from reception. The Practice Manager may be contacted by phone (07) 4015 3400 and/or email info@redlynchvillagemedical.com.au

If you cannot resolve your issue with us you may contact the Office of the Health Ombudsman, P.O. Box 13281 George Street, Brisbane Qld 4003.  Phone 133646 or www.oho.qld.gov.au

Interpreter Services

For patients experiencing language or disability difficulties a translator can be arranged.

If you require this service, please discuss with our receptionist when making your appointment.  Our Doctors and staff the following languages:  Hindi, Telugu, Kannada, Mandarin and Punjabi.

Practice Communication Policy

Practice Communication Policy

Patients of our practice are able to access a member of our medical or clinical team by telephone to discuss their clinical care. Whilst not encouraged, our practice allows patients an opportunity to obtain advice or information related to their care by electronic means. Please refer to our full Practice Communication Policyor ask reception

Home Visits Availability

Home visits may be available in special circumstances, please discuss with your usual GP. There may be an out of pocket fee for Home Visits, as well as family conferences not covered by Medicare.

Walk in Appointments Availability

Walk in appointments are generally not available except, if it is a urgent medical matter. Please discuss with the reception on arrival.

Can I book appointment to see my preferred clinician ?

  • Yes and this is subject to availability. You can book appointments online or by telephoning reception.

Can I seek 2nd opinion about my care ?

  • Yes . Please speak to friendly clinician to aid this.

Privacy Policy

Redlynch Village Medical Centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception

Want to book an appointment?

Call us at (07) 4015 3400 or Book Online.

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