Frequently Asked Questions
Please dial 000 or attend the nearest hospital in an emergency. The nearest hospital to the centre is:
Cairns Hospital
165 The Esplanade
Cairns Qld
Phone 4226 0000
Please call House Call Doctor on 135 566 to access out of hours medical services. If it is a medical emergency call 000 or attend nearest emergency department.
Cairns Urgent Care Clinic
Phone
(07) 4015 2987
A standard appointment is 15 minutes however if you require more time longer appointments are available. Please advise the receptionist when booking your appointment and they will assist you accordingly.
Late arrivals of more than 10 minutes will be asked to reschedule.
You will be automatically enrolled in our Recall/Reminder system to inform you of recurring healthcare issues such as annual check-ups, care planning and immunisations. Please advise the receptionist if you if you do not wish to participate. Patients will be contacted for recalls when clinically indicated and necessary.
We value your feedback so if you have a suggestion or a concern we would like to hear about it and place in the suggestion/comments box in the waiting room. Feedback forms are available from reception.
If you have any complaints regarding the service we provide please feel free to speak to our Practice Manager or write a letter outlining your concerns or complete a form available from reception. The Practice Manager may be contacted by phone (07) 4015 3400 and/or email info@redlynchvillagemedical.com.au
If you cannot resolve your issue with us you may contact the Office of the Health Ombudsman, P.O. Box 13281 George Street, Brisbane Qld 4003. Phone 133646 or www.oho.qld.gov.au
For patients experiencing language or disability difficulties a translator can be arranged.
If you require this service, please discuss with our receptionist when making your appointment. Our doctors and staff speak the following languages: Hindi, Telugu, Kannada, Mandarin and Punjabi.
Practice Communication Policy
Patients of our practice are able to access a member of our medical or clinical team by telephone to discuss their clinical care. Whilst not encouraged, our practice allows patients an opportunity to obtain advice or information related to their care by electronic means. Please refer to our full Practice Communication Policyor ask reception
Home visits may be available in special circumstances, please discuss with your usual GP. Home visits and family conferences are not always covered by Medicare. Please confirm with reception before booking.
Walk in appointments are generally not available except, if it is a urgent medical matter. Please discuss with the reception on arrival.
To ensure safe, high quality, and ethical medical care, our practice has the following policy for new patients, we are unable to provide:
Occupational health services, including commercial driver licensing assessments and pre-employment medicals, are available to new and existing patients by appointment. These are booked as occupational health appointments rather than standard GP consultations, are not covered by Medicare, and attract a fee. Please contact reception to book.
Short-term medications may be prescribed only where clinically appropriate following a medical assessment
Medical Certificates
What This Means for You:
✅ Acute medical conditions will always be assessed and managed appropriately
✅ Treatment decisions are based on clinical judgement, safety, and regulatory
guidelines.
This policy helps protect patients and ensures responsible prescribing and certification.
If you have any questions, please speak with our reception team before your appointment.
Redlynch Village Medical Centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception